Thank you for shopping at Viviane Aires Skin Wellness
To be eligible for a return:
- Any item that is unopened, unused, does not have a broken or opened seal and in its original packaging can be returned within 14 days of the purchase date by emailing us at firstname.lastname@example.org.
- Customers are responsible for all return shipping charges.
- All shipping charges are non-refundable.
- All sale/special promotional items are final.
Please mail your item(s):
Viviane Aires Skin Wellness
2422 Butler Pike Plymouth Meeting, Pa 19462
DAMAGES & ISSUES
We are not responsible for any products damaged during the shipping process to you.
We do not issue refunds, returns, exchanges or replacements of products damaged during the shipment process or are lost or stolen as it is out of our control what the shipping company does with your order.
When you receive your order:
- Please inspect your order upon receiving your package and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
- We and the shipping company may ask for high resolution photos of the damaged shipping box and/or item(s) to evaluate your issue faster.
- If the item(s) are damaged from the shipping process, please open a claim with the shipping company that was used.
- We will provide you with information regarding the original order, once you open the claim and send us the claim number if you need information from us about your original order.
EXCEPTIONS AND NON-REFUNDABLE ITEMS
Unfortunately, we cannot accept returns on sale items, special promotional items or gift cards.